Collect
We pick up, or you drop off. Asset tags and a rough count are noted before anything is unboxed in a heap.
How we refurbish
Nine steps. None of them is optional theatre. If a unit skips a step, it is not ready to sell, and we should be able to say which step is left.
- 1
- 2
Inspect
Serial, model, obvious damage, missing chargers. This is where we decide repair, resale, parts or recycling.
- 3
Data-wipe
Storage is erased with a proper method. Drives that fail the wipe are destroyed, not formatted and forgotten.
- 4
Repair
Faults get a diagnosis first. We replace the part that failed, not three parts that might have.
- 5
Upgrade
Where it changes the useful life — an SSD, more RAM, a tired battery — we upgrade and say what we fitted.
- 6
Test
Ports, thermals, memory, storage health, panel, battery. Servers get a longer run than a quick power-on.
- 7
Clean
Cases, keyboards, fans and vents. A sticky laptop is not refurbished, it is just someone else's dust.
- 8
Certify
Grade, spec and wipe result are written down so the listing matches the unit in the box.
- 9
Warranty
It leaves with the warranty on your invoice. If a covered fault shows up, you deal with us, not a shrug.
Grades are explained on the quality and warranty page. Data handling sits with ITAD.